If your order has not arrived within the estimated timeframe, we recommend that you first check the tracking number provided via email. You can follow the delivery status directly on the courier's website.

If the shipment is delayed compared to the estimated date, please contact us using the contact form or via email. We will be happy to check the status of your package and provide you with the necessary updates.

Delivery times may vary depending on the destination and the time of year. During peak seasons, there may be slight delays due to the volume of orders.

• At the time of order: Only the maximum estimated amount is authorized at checkout. No money is immediately debited from your card.
• At weighing: We prepare your package and weigh each individual cut on the scale.
• At the time of shipment: We will modify the order amount based on the actual weight of the products. We will only debit your card for the real value of the goods we ship to you. If the total weight is less than estimated, you will pay less!

• At the time of order: Only the estimated maximum amount is authorized at checkout. No money is immediately debited from your card.
• At weighing: We prepare your package and weigh each cut on the scale.
• At the time of shipment: We will modify the order amount based on the actual weight of the products. We will only debit your card for the actual value of the goods we ship to you. If the total weight is less than estimated, you will pay less!