Refund policy
Returns and Refunds
As these are food products, for hygiene, health and food-safety reasons, we do not accept returns of products that have been correctly delivered and conform to the order.
Food products, particularly perishable products or products subject to deterioration, cannot be returned because of a change of mind or simply because the customer has changed their mind.
Damaged, defective or non-conforming products
At the time of delivery, we ask you to check your order carefully.
If you receive a damaged, deteriorated or defective product, a product that does not conform to the order, or a product different from the one purchased, contact us as soon as possible, preferably within 24 hours of delivery, providing a description of the problem and, where possible, photographs of the product and packaging.
We will assess the case and, if a problem attributable to us is confirmed, we will provide the most appropriate solution, which may include replacement of the product or a refund, depending on the circumstances.
Products that cannot be returned
It is also not possible to return products that have been opened, consumed or altered after delivery, unless they have a defect or non-conformity that already existed.
Right of withdrawal
Under applicable law, the 14-day right of withdrawal provided for distance purchases does not apply to perishable food products or products that are likely to deteriorate or expire rapidly.
Therefore, for these products it is not possible to request a return simply because of a change of mind or a change of idea.
Refunds
If, following our review, a refund is approved, it will be issued using the same payment method used for the purchase, unless otherwise agreed with the customer.
The time required for the refund to actually appear may depend on the bank, the card issuer or the payment-method provider used.
How to contact us
To report a problem with your order or for any questions about returns and refunds, contact us at:
When contacting us, we recommend that you provide the order number and attach any photographs that may help us assess the problem.
